Clear Test Shipping, Returns, Refunds, & Cutoff Policies
Shipping Policy
This policy outlines our shipping, handling, and delivery procedures for orders placed on ClearTest.com.
ClearTest.com is owned and operated by Internet Technology Group, Inc., headquartered in Redmond, Washington.
Shipping Methods:
We use UPS, FedEx, and USPS as our primary carriers.
- Each carrier offers a range of delivery options, including 1-Day, 2-Day, 3-Day, and Ground shipping.
- UPS and FedEx service guarantees apply to the continental United States only. Deliveries to Alaska or Hawaii may require additional time.
- We understand the importance of timely delivery and strive to process and ship all orders promptly.
- We reserve the right to select an equivalent or faster carrier service at no additional cost to ensure optimal delivery speed.
Shipping Cut-Off Times
Orders received by 2:00 PM Pacific Time (5:00 PM Eastern Time) ship the same business day.
Orders received after this time may ship the same day if possible; otherwise, they will ship the next business day.
Orders placed after 2:00 PM Pacific Time on Friday will ship the following Monday.
Saturday, Sunday, and federal holidays are not considered shipping days.
Shipping During Holidays
All carriers observe federal holidays, which may affect transit times.
To ensure clarity, we recommend confirming expected delivery times before ordering during any holiday period.
Shipping refunds (full or partial) will not be granted for delays caused by recognized carrier holidays.
Acts of God
We cannot offer shipping refunds or credits for delays caused by events beyond carrier control, including weather, natural disasters, labor disputes, government actions, or other force majeure circumstances.
Order Cancellations
Once the shipment has reached Shipment Pending
status, we cannot cancel or add anything to the order. If you need additional items, then you should place another order. Changing your shipping to a faster level is possible, but you need to contact us to determine if that is possible.
Refused Packages
Suppose a customer rejects or refuses a package without authorization, and it is rerouted to our warehouse. In that case, our shipping department will deny it, and UPS will declare the package abandoned. In addition, if UPS accesses a return shipment fee for the package, the customer will also be responsible for that.
Incorrect Address and Rerouted Packages
UPS charges a fee for rerouted packages. We reserve the right to charge a flat fee of $12.35 for shipments we must reroute due to customer error. In addition, the customer will not be eligible for any service guarantee refund.
International Orders
International customers are responsible for ensuring that their shipments comply with local import regulations.
While we assist by providing documentation, ClearTest.com and Internet Technology Group, Inc. are not liable for customs delays or import denials.
Lost Packages and Shortages
If “Signature Required” is waived, carriers may leave the package if they deem the location secure.
Neither ClearTest.com nor the carrier is responsible for stolen packages.
If a package appears lost, customers must contact the carrier to initiate a trace (which may take 10–14 business days).
If declared lost by the carrier, we will issue a full replacement or credit after reimbursement from the carrier.
Packages confirmed as delivered by GPS-verified data are considered fulfilled.
UPS Access Points
If delivery is transferred to a UPS Access Point, the customer is responsible for retrieving the package promptly.
Unclaimed packages will be marked as abandoned, and no refunds or credits will be issued.
Customers must report any order shortages within five (5) business days of delivery.
Return Policy
All sales are final. Returns are not accepted unless specifically authorized.
In rare cases, at our discretion, we may approve a return when:
A customer placed an order with slower shipping and immediately reordered the same item with expedited shipping.
In such cases, the slower shipment may be returned at the customer’s expense after obtaining an RMA number from our support team.
Approval of one exception does not guarantee future approval under similar circumstances.
Manufacturer Satisfaction Guarantees
Many of our products include satisfaction guarantees or warranties directly from their manufacturers.
To claim such guarantees, customers must contact the manufacturer and may be asked to provide:
Proof of purchase (receipt)
UPC barcode
Evidence of product use or performance results
We are happy to supply manufacturer contact details and replacement receipts upon request, but we cannot issue duplicate UPC labels.
Please retain all original packaging until you are fully satisfied with your purchase.
Contact Information
For all shipping, refund, or return questions:
1-866-837-8253
Monday – Friday, 9 AM – 4:30 PM (PST)