Clear Test Shipping Policy
This document summarizes our shipping policy. To see our complete policy, click here.
We use UPS, FedEx, and USPS as our primary shipping carriers;
- UPS, FedEx, and USPS offer 1 Day, 2 Day, 3 Day, and Ground Shipping;
- UPS and FedEx offer service guarantees for the continental United States. Packages shipped to Alaska and Hawaii may need additional days;
- We know the urgency of your package is critical to you, and we will ship the package out promptly;
- We may use a different shipping method if the package can get to you faster or simultaneously as selected.
Shipping Cut-Off Times
- Orders received by 2 pm Pacific Time (5 pm Eastern Time) are guaranteed to go out the same day. Orders placed later may be shipped as well, but you would need to contact online support or our office directly for confirmation;
- Orders placed on Friday after 2:00 pm Pacific Time will ship on Monday. Saturday and Sunday are not considered shipping days for transit.
Shipping During Holidays
Please note that UPS, FedEx, and USPS observe several Federal holidays yearly. During these holidays, processed or in-transit shipments may experience delays. To ensure clarity, we suggest you call us to confirm delivery time before or during any holiday period. Additionally, please note that shipping refunds (full or partial) will only be granted if the delivery was completed on time during the observance of holidays. For more information, please refer to the most updated list of UPS observed holidays.
Acts of God
Deliveries that are delayed due to Acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, application of security regulations imposed by a government, or otherwise applicable to the shipment, acts or omissions of customs officials, the rule of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in the ground or air transportation networks or systems due to events beyond UPS’s control, interruption or failure of communication and information systems, disruption or failure of utilities, or any circumstances beyond shipper’s control will not be granted any shipping (full or partial) refunds.
Once the shipment has reached Shipment Pending status, we cannot cancel or add anything to the order. If you need additional items, then you should place another order. Changing your shipping to a faster level is possible, but you need to contact us to determine if that is possible.
Suppose a customer rejects or refuses a package without authorization, and it is rerouted to our warehouse. In that case, our shipping department will deny it, and UPS will declare the package abandoned. In addition, if UPS accesses a return shipment fee for the package, the customer will also be responsible for that.
Incorrect Address and Rerouted Packages
UPS charges a fee for rerouted packages. We reserve the right to charge a flat fee of $12.35 for shipments we must reroute due to customer error. In addition, the customer will not be eligible for any service guarantee refund.
While we have shipped to many countries, the purchaser must always ensure they have the necessary paperwork to allow importation into their respective country. While we can not be held responsible for any customs issues, we will do our best to work with customs by providing them with the necessary paperwork.
Lost Packages and Shortages
If the customer waives the Signature Service option at checkout when placing the order, UPS, FedEx, or USPS may leave the package at your premises if UPS/FedEx/USPS deems the area safe and secure. UPS/FedEx/USPS and Clear Test are not responsible for packages that are stolen from your premises.
Suppose your package is considered lost (either due to the tracking information stating that it has been delivered or because the package is past the delivery guarantee time). In that case, you must contact FedEx/UPS and initiate a trace. This process can take 10-14 business days, depending on the depth of investigation required. If time is of the essence, we can reship another package to you, for which you must also pay according to our standard payment terms. If UPS declares that the package is indeed lost, we will credit your account with the total cost of the failed first package after we have received the refund claim from UPS, FedEx, or USPS. Under no circumstances will we offer any total or partial refunds for missing packages or for packages that UPS, FedEx, or USPS has fulfilled its obligation as showing it has been delivered at your premise.
Suppose the UPS, FedEx, or USPS investigation determines that the package was delivered by the driver at the address given by the customer by comparing the GPS data in their board. In that case, generally, UPS, FedEx, or USPS will not issue any refund. Therefore, the customer needs to contact their local police department to initiate a criminal investigation if someone is stealing packages from their residence or place of business.
UPS Access Points
At the beginning of 2016, UPS started using Access Points to facilitate package delivery in densely populated areas. If your location qualifies for a UPS Access Point service, UPS will attempt one delivery to the shipping address. If the customer is not home, UPS will transfer the package to a UPS Access Point for the customer to pick up at their convenience. UPS will notify the customer by placing a note on the door and emailing the customer the location of the UPS Access Point. The customer is responsible for promptly picking up the package from the UPS Access Point. Failure to pick up the package will result in UPS abandoning the customer’s package. Please note we cannot provide refunds or credits to customers who do not pick up their package from a UPS Access Point.
The customer is to contact us within five days if there are any shortages with their order.
We only accept returns for used products. All sales are final, and we do not entertain any returns. However, we may waive this rule at our discretion if a customer places an order for slow shipping but later finds they need it faster. In such cases, we will allow for a return of the slow package only if the customer places another order with faster shipping for the same contents as the original package. To initiate the return process, the customer should request an RMA number from us when they have both packages in their procession. Please note that the customer must bear the expense of shipping the slow package back to us. Additionally, even if we waive this rule, it is not an obligation on our part to waive it again in the future, even if the circumstances are identical to those under which we waived the rule
Please remember that most of our products come with a satisfaction guarantee from the manufacturer. If you ever encounter any issues with your purchase and feel dissatisfied with its performance, you must contact the manufacturer directly to claim their rebate. Please note that manufacturers may require a receipt, a UPC proof of purchase, and evidence of test results. We can provide you with the manufacturer’s contact information and another copy of your receipt if needed. However, we cannot offer an extra UPC proof of purchase. It’s essential to retain the packaging until you receive your test results.
Please call for more information at 1-866-837-8253